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Shipping & Returns

­­Worldwide Delivery to All Countries

XPAT® is the online supermarket that delivers British & Irish food parcels worldwide, to your door. We keep our delivery prices to the absolute minimum. All our packages are expertly packed and fully insured, and we provide an online tracking service so you can keep an eye on the progress of your order. Shipping costs are based on weight and carton size

Delivery Times

Orders reach most European countries within 2 to 8 working days. Deliveries to non-European countries take between 7 and 12 working days (UK weekends and Bank holidays being classed as non-working days). Parcels usually arrive at the quicker end of the scale and rarely take the maximum time quoted. These are general guidelines as delivery depends on your specific location.

Short Dated Items

Occasionally you will see an item in the shop with our short date icon. This brings to your attention those products with relatively short best before dates.

Short dated items are typically crumpets, cakes or muffins which are all suitable for freezing when they arrive with you.

Please note the difference between Best Before date and Use By date: Foods with a longer shelf life or those unlikely to be a health risk are labelled with a BEST BEFORE date. Perishable foods which are likely to be a health risk after a short time are labelled with a USE BY date.

100% Guaranteed. Fully Insured, Tracked Delivery.

All of our deliveries are fully insured, and we have a dedicated customer service team to make sure that every delivery gets to it's destination on time. Your order can be tracked online.

We guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given.

Our shipping promise to you, is that you can shop in the knowledge that your expertly packaged order will arrive every time, on time.

Chilled Deliveries

If you place an order for chilled items, these are dispatched with ice cold gel packs to keep your product as fresh as possible.  We only shop on Monday so orders are not left in warehouse over weekend thereby reducing freshness and quality of the product. We normally only shop to Europe however on special requests we will ship chilled products to US pending used by date of the product.

Couriers - Alternate/Express Delivery

We use DPD and An Post for our deliveries. We have embedded customer services support to provide the best possible service to you, as well as the most competitive delivery rates.

If you would specifically like to request delivery via a particular courier then we can certainly arrange that. Express delivery options are also available on request.

Please call us for details, we can provide a quote and make suitable arrangements: +353879187919

 


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